Xima Software - AWS Service Outage - Web Chat – Incident details

All systems operational

AWS Service Outage - Web Chat

Resolved
Partial outage
Started about 1 month agoLasted about 4 hours

Affected

Messaging

Partial outage from 3:00 PM to 5:20 PM, Operational from 5:20 PM to 7:00 PM

Web Chat

Partial outage from 3:00 PM to 5:20 PM, Operational from 5:20 PM to 7:00 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    AWS resolved the issue on their end and Web Chat is back online. We will continue monitoring to ensure we remain operational.

  • Identified
    Identified

    We discovered that our hosted provider, AWS, has had a service issue that took our Web Chat offline. This has also impacted the tooling within AWS that is required for our team to quickly resolve the issue and restore the hosted services. We are working with them to resolve the issue.