Xima Software - Notice history

We are aware of an issue affecting inbound calls and have implemented a fix. We are seeing traffic stabilize. Updates to follow.

End clients could experience intermittent issues with Mobile Connect. All other services have stabilized. Updates to follow.

All traffic has been completely moved to a different Core server. Functionality should have returned to all customer. Please reach out to support if you are still experiencing issues. We continue to work on the faulty core and will continue to provide updates.

We are continuing to work on a fix for this incident. A core server is down due to maintenence last night and all traffic has been moved to another location. Services should be stabilizing currently. We will continue to investigate as we return services to normal.

We implemented a fix on the evening of 8/13/2024 and are currently monitoring, please report to support if your site is still experiencing issues.

Xima Software has developed a hotfix that will be implemented on all affected sites overnight. This does not correct the Ring Central API issue but does address the issues that are caused due to this issue and will return functionality back to CCaaS.

A ticket (24991214) is open with Ring Central at this time to address an issue with an API that is affecting a small percentage of CCaaS customers. We have escalated this ticket with RC and are currently working with them on a solution. If you are a customer being affected by inaccurate logging or Realtime, reporting cut off logging of calls or 1 second talking events, please reach out to Support, https://ximacare.ximasoftware.com/hc/en-us/articles/360004440312-Contacting-The-Xima-Support-Team , to be added to our ticket to receive updates.